Exceeded expectations. My pool deck's concrete panels had become uneven and presented a safety hazard.
Adlai and his crew not only did an outstanding job raising and leveling the deck, they showed a level of professionalism, expertise, and work ethic, rarely seen in most service companies today. It's clearly evident they take pride and ownership in the work they perform.
There was one section that presented a problem that, due to several cracks, made raising and leveling difficult.
Though I had not yet looked at it, Adlai was not satisfied and assured me he would come back to do whatever it took to fix that area. Now that, is real customer service!
In my opinion, Shore Up Foundation Repair is the go-to for any foundation/concrete problems.
Update: 8-20-24
Adlai returned to repair the section of pool decking that could not be raised due to extensive breaks in the concrete.
He removed the broken concrete, squared up the remaining with a concrete saw, and poured a new section including placing reinforcement tied to the adjacent sections, strengthening the repair.
No steel rebar was ever used in the original decking.
The finished job was as professional as I've ever seen, and being a retired Seabee, I've seen plenty of concrete work.
What is most amazing is that he did not charge me one cent for the work, not even for the materials. I was dumbfounded. When I asked why, he said he just wanted to make it right like he promised.
The folks at Shore Up really want customers to be completely satisfied with their work. My experience reveals a company that goes above and beyond expectations for their customer.
I'm absolutely sold on Shore Up and will be recommending them to my neighbors and friends.
Thanks guys! Great work ethic!
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